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A practical way to keep delivery money, earned commission and business costs separate—without assuming every booking payment is yours.
Know the four numbers in a booking
Keep the delivery fare, any insurance or other displayed charges, customer payment status and Agent commission separate. A customer may pay a large delivery amount while the Agent earns only the commission applicable to that booking. The balance is not spare money for operating the outlet.
CargoMov Admin controls commission settings. Check your account and the applicable booking record for the amount and conditions. If a figure looks wrong, record the booking reference and ask for a review. Do not change the customer's fare privately to create your own commission.
Use a simple, clearly labelled example
Here is an illustration, not a CargoMov commission rate or income promise. Suppose ten completed jobs each show GHS 20 of earned Agent commission. That is GHS 200 gross commission. If calls and data cost GHS 30 and booking-related travel costs GHS 40, the contribution is GHS 130 before other overheads and any applicable taxes.
If only eight of those commissions have been paid, the cash received is GHS 160. Spending the full GHS 200 would use money that has not arrived. Include any reversals, fees or unresolved differences before treating a statement balance as available cash. Use your actual figures rather than copying these example amounts.
Measure the time cost of different customers
A repeat shop customer with a clear route may take less time to serve than an incomplete one-off request. Record the minutes spent gathering details, explaining the quote, following up on payment and resolving problems. More enquiries do not necessarily mean better earnings if most cannot become workable bookings.
A useful measure is earned commission minus directly attributable costs, divided by the hours spent. It is a management estimate rather than a tax calculation. Compare it across customer types, but do not rush important checks to make the number look better. Clear intake and accurate addresses often matter more than working faster.
Build repeat business without inventing discounts
Give reliable updates, describe the goods accurately and remind regular customers to prepare receiver contacts. With permission, use saved customer and route details so repeat orders require less typing. Always review the current quote and terms: yesterday's fare is not today's promise.
Explain charges before payment and provide the available receipt. Do not promise a special rate, free insurance or a commission share unless CargoMov has authorised it. Trust built through transparent handling can support repeat bookings without turning every enquiry into a price negotiation.
Review statements rather than relying on memory
Use your Agent account statement routine to compare bookings, commissions, top-ups, withdrawals and adjustments. A wallet top-up is money you added, not commission earned. A withdrawal transfers available money; it does not create extra revenue.
Set a weekly review time. List disputed items with references, check the status of pending commission and record your own operating expenses outside the platform. The Agent workspace is your starting point for account activity. If a decision depends on tax treatment or formal accounts, confirm it with a qualified adviser using your records.
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Frequently asked questions
What percentage commission does CargoMov pay Agents?
Do not assume a universal percentage. Admin sets the applicable commission, and your account or booking record should show the current amount and conditions.
Can I spend a customer's delivery payment as commission?
No. Customer funds, deposits, wallet activity and earned Agent commission have different purposes and should be reconciled separately.
Ready to help customers book deliveries?
Use CargoMov to plan a cargo booking, review available pricing options and follow the delivery. Agent access and Driver access are subject to the relevant account approval.
